db89's Privacy Policy

1 Introduction

db89 is a trusted online betting and casino platform, committed to providing Bangladeshi users with a secure and enjoyable experience. This Privacy Policy ("Policy") describes how db89 collects, uses, stores, and where necessary shares your personal information with third parties.

By using our platform, you confirm that you have read and agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using db89's services.

2 Scope of Application

This Policy applies to db89's website, mobile version, and all associated services. It applies to all registered members, guest users, and any person who contacts customer support.

Although our platform may include links to third-party websites, db89 is not responsible for the data collection or processing practices of those third parties.

3 What Types of Information We Collect

db89 may collect the following categories of information:

• Identity Information: Name, date of birth, national ID number or passport number (for identity verification).
• Contact Information: Mobile number, email address.
• Financial Information: Transaction details via bKash, Nagad, Rocket, or Upay (we do not store full account numbers).
• Technical Information: IP address, device type, browser version, operating system, session logs.
• Usage Information: Time spent on the platform, pages viewed, gaming activity, and betting history.
• Communication Information: Content of messages or emails sent to customer support.

4 How We Collect Information

db89 collects information in the following ways:

• Information You Provide Directly: Information you submit during account registration, login, deposit or withdrawal processes, and when contacting customer support.
• Automatically Collected Information: Information about your browsing behaviour collected through cookies, web beacons, and similar technologies.
• Via Payment Processors: bKash, Nagad, Rocket, and Upay processors share relevant information to confirm transactions.

5 Cookies Policy

db89 uses cookies on its website. Cookies are small data files stored on your device that help us remember your preferences and improve platform performance. We use the following types of cookies:

• Essential Cookies: Required for core platform functionality, such as maintaining login sessions.
• Functional Cookies: To remember your preferred language and display settings.
• Analytical Cookies: To understand how users interact with the platform, helping us improve our services.

You can disable cookies from your browser settings; however, this may limit some platform functionality.

6 Purposes for Using Information

db89 uses collected information for the following legitimate purposes:

1. Creating and managing accounts and verifying user identity.
2. Processing deposits, withdrawals, and other financial transactions.
3. Personalising the gaming experience and providing relevant bonuses and offers.
4. Preventing fraud, identifying security risks, and protecting platform integrity.
5. Providing customer support services and resolving complaints.
6. Meeting legal and regulatory obligations.
7. Continuously improving platform services and user experience.
8. Ensuring compliance with responsible gaming policies.

7 Marketing Communications

With your consent, db89 may send you emails or messages about promotional information, bonus offers, and new features. You can unsubscribe from such communications at any time — by using the option at the bottom of any email or by sending a request to [email protected].

8 Sharing Information with Third Parties

db89 does not sell or rent your personal information. We may share information only in the following limited circumstances:

• Payment Processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to settle transactions.
• Technology Service Providers: Hosting, data analytics, or security providers who work on behalf of db89 and operate under strict confidentiality agreements.
• Law Enforcement Agencies: Where required by valid legal process or court order.
• Fraud Prevention Organisations: To detect and prevent fraudulent activity.

Outside the above circumstances, we do not share your information with third parties without your consent.

9 Data Security Measures

db89 applies industry-standard technical and administrative measures to protect your information:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Secure Data Storage: Stored information is protected through encryption with access limited to authorised staff.
• Regular Security Audits: Periodic reviews to identify and address risks.
• Access Controls: Only authorised staff may access your information, and only for defined purposes.
• Data Minimisation: We collect only the minimum information necessary to provide our services.

However, no method on the internet is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security.

10 Data Retention Period

db89 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal obligations. Even after an account is closed or becomes inactive, financial transaction records may be retained for the period required by applicable law.

11 User Rights

As a user of the db89 platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: In certain circumstances you may request deletion of your information (though this may be limited where legal obligations apply).
• Right to Restrict Processing: You may request that we limit the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.

12 Privacy of Minors

db89's services are intended only for persons aged 21 or over. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

13 Policy Updates

db89 may modify or update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated Policy.

The "Last Updated" date at the top of this page always indicates the date of the current version.

14 Other Important Matters

This Policy should be read alongside db89's Terms of Service and Responsible Gaming Policy. In the event of any conflict, the relevant provisions of the Terms of Service will apply.

Further details are available on our Terms & Conditions and Responsible Gaming pages.